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I am planning to buy a Dell laptop from US before moving to Pune, Are there good service centers for Dell in Pune? Any experience with dell laptops bought in US would be helpful. Are there other brands that have better service in Pune. Any special service plans necessary?

Thanks in Advance

Arun

flag	asked Dec 18 at 10:58 Arun Thandapani 103●1●6

Shekhar · Accepted Answer · 2009-12-18 12:31:51Z UTC

Yes there are Dell support available in Pune. I have really good experience of their service. You should go for international onsite warranty or equivalent when you purchase. And Dell is perhaps way better than other brands in this.

A little additional info.

If you are using Linux and got some other OS shipped with your laptop, while calling customer pretend that you use that "officially supported" OS ;).
Sometimes it's ordering spare parts takes ridiculously long so you need to call them early and follow up.

Subhojit Roy · Answer 2 · 2009-12-18 15:30:56Z UTC

I have had a good experience with DELL service for laptops bought in India. Regarding a DELL laptop bought in US and brought to India, I think they can find your laptop in their database BUT not sure they will have all the config details available. That's what my experience was with my laptop that I brought from US.

Service is on-site as long as you have a warranty and the service is not charged. BUT as soon as the service warranty is over, every visit is charged and can be expensive. I don't think there should be any difference in charges if the laptop is bought in US.

Though if your US MODEL is not sold in India by DELL, then you could be have a big problem because service technicians will NOT be trained for that model and hence may not be able to serve you easily.

DOes dell laptop have good service in PUne

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